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Grievance Redressal

Effective: 17 October 2026 · Operated by Industrodrome India Research Private Limited

This page explains how to raise a complaint with Industrodrome India Research Private Limited about Dypzo, who handles it and how quickly. It is published in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

1.Our Grievance Officer

1.1

We have appointed a Grievance Officer to receive and resolve complaints:

  • Role: Grievance Officer
  • Name: Devanshu Kaithwas, Founder and CEO
  • Company: Industrodrome India Research Private Limited
  • Address: No. 220, 5/2, 5/3, Prestige Kew Gardens, Yemalur, Bengaluru, Karnataka 560037, India
  • Email: support@dypzo.com
1.2

The Grievance Officer for this purpose is Devanshu Kaithwas, Founder and CEO (Grievance Officer).

2.What you can complain about

2.1

You can use this process to raise:

  • a concern about how we handle your personal data, or a request to use a right under the Privacy Policy;
  • a problem with your account, billing, wallet, payouts or the service you receive;
  • unlawful, infringing or prohibited content or goods on the Platform;
  • a suspected unauthorised use of your account or data; and
  • any other complaint about Dypzo.
2.2

To report a security vulnerability, please follow the process on our Security page instead.

3.How to make a complaint

3.1

Email your complaint to support@dypzo.com. Please put "Grievance" in the subject line, and include:

  • your name and a way to reach you;
  • the email address or mobile number on your Dypzo account, if you have one;
  • a clear description of the problem and when it happened;
  • any order, invoice, payment or AWB numbers, links or screenshots that help;
  • for a privacy request, the right you want to use; and
  • what you would like us to do.
3.2

Please do not send passwords, full card numbers or OTPs. We will never ask for them.

4.What happens next

4.1

We will acknowledge your complaint within 24 hours of receiving it, with a reference number.

4.2

We will resolve it within 15 days of receiving it, and tell you the outcome and the reason for it.

4.3

We may ask you for more information, or to verify your identity, before we can act. Please reply promptly so that we can meet the time limit.

4.4

We keep a record of every complaint and its outcome.

5.If you are not satisfied

5.1

If you are not satisfied with our response, or do not receive one in time, reply to our email and ask for it to be escalated. We will refer it to our management, who will review it.

5.2

You can also write to us at our registered office: No. 220, 5/2, 5/3, Prestige Kew Gardens, Yemalur, Bengaluru, Karnataka 560037, India. Mark the envelope "Escalation: Grievance".

5.3

For complaints about the handling of your personal data, you may complain to the Data Protection Board of India, as provided under the Digital Personal Data Protection Act, 2023. The Act expects you to use this grievance process first.

5.4

You also keep any other remedy the law gives you, including approaching a court of competent jurisdiction.

6.Contact us

6.1

Industrodrome India Research Private Limited, CIN U85220KA2023PTC180781. Registered office: No. 220, 5/2, 5/3, Prestige Kew Gardens, Yemalur, Bengaluru, Karnataka 560037, India.

6.2

Email: support@dypzo.com.